Severn Valley IT Service Management provides ISO/IEC 20000 training, consultancy and auditing.

ISO/IEC 20000

ISO/IEC 20000 is the first standard for IT Service Management, promoting the adoption of an integrated approach to effectively deliver managed services to meet the business and customer requirements.

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Welcome to our re-designed, re-branded Website. At Severn Valley ITSM, we pride ourselves on our commitment to professionalism, delivering value for money and end to end customer service. We fully appreciate and understand that without you, the customer, there is no Severn Valley ITSM. Please take the time to look at our website and familiarize yourself with the services we offer.

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If you have any questions, please do not hesitate to contact us on: information@severnvalleyitsm.com

ITIL

ITIL is the global, 'de facto' framework for IT Service Management. Find out all about ITIL and all our courses at the link below.

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Assessments

An assessment of your IT Service Management capabilities against the requirements of the ISO/IEC 20000 standard.

SEVERN VALLEY ITSM DELIVERING EXPERT TRAINING IN ITIL & ISO/IEC 20000

"Who aims at excellence will be above mediocrity; who aims at mediocrity will be far short of it."

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Davern itSM

Delivered ISO/IEC 20000 and ITIL training to a number of clients in the financial, manufacturing, technology and service sectors in Ireland on behalf of a our partner Davern itSM.

British Standard Institute

Implementation of the ITIL framework and development of their IT Service Management processes. Project included consultancy, assessments and training.

Fujitsu

ISO/IEC 20000 training.

Manchester Airport come to Severn Valley ITSM for process improvement

Assessing IT Service Management processes against the requirements of ISO/IEC 20000 standard. Recommending activities to address areas of non-conformance and generally improve delivery and support of IT services.

Severn Valley help Stockport MBC hit their targets

Worked with Business Services ICT, as their sole external resource, to achieve and retain ISO/IEC 20000 certification. The project included ISO/IEC 20000 assessments and both ISO/IEC 20000 and ITIL training.

The University of Lincoln

Helping the university to offer IT Service Management courses to local business.

Other organisations we have worked with include

Eversheds

Other organisations we have worked with include

Reuters, Global news agency

Other organisations we have worked with include

P&G, Global consumer product company

Allen & Overy, Law firm, London

Service Management consultancy & training.

Airmiles

Service Management consultancy & training.

EADS

Service Management training - ITIL & ISO/IEC 20000.

Certification Europe

ISO/IEC 20000 Awareness session as part of a Risk Analysis and Management course Certification Europe deliver to their customers.

TUV Thuringen

ISO/IEC 20000 training.

Other organisations we have worked with include

Land Registry - Service Management training

Other organisations we have worked with include

Hewlett Packard - Service Management training

Other organisations we have worked with include

IBM - Service Management training

Other organisations we have worked with include

iCore - ISO/IEC 20000 training

Other organisations we have worked with include

Watson Marlow - ISO/IEC 20000 assessment

Other organisations we have worked with include

Tulip - Service Management training

ISO/IEC 20000

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ITIL

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Assessments

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