This assessment service is based on the requirements within ISO/IEC 20000-1:2018, the IT Service Management standard. The evidence gathered through interviews, observations and reviews are mapped against the requirements and used to baseline the service provider organisation. Through follow on assessments improvements are identified, recorded and used to create a new baseline. Graphical representation within the report makes it easy to see the improvements made and where further investment is required. The assessments can include all the ISO/IEC 20000-1 processes or can be tailored for specific processes.