Whether the project has been labelled as Continual Service Improvement (CSI) or ISO/IEC 20000-1:2018 certification, our approach to consultancy allows us to enter the project at any stage within its lifecycle. At conception we are able to help promote the idea of CSI or certification throughout the service provider and customer organisation(s).
We can assist in the selection, creation, education and training of an internal CSI team, supported by a management structure. We can work with you to help drive things forward, keep the momentum going, embed improvements and create a customer driven service management culture where improvements are accepted as ‘business as usual’.
For those service providers seeking ISO/IEC 20000-1:2018 certification we can also assist in:
- Defining the scope
- Confirming eligibility
- Justifying applicability
- Designing the forward looking strategy
- Selecting the Registered Certification Body (RCB)
- ISO/IEC 20000 Awareness & Training
We can help you prepare for the audits, we can be on site for the audits and we can help you celebrate successful audits.
Our Assessment Service is integrated with our Consultancy Service. This allows us to take a consistent, repeatable and measurable approach to consultancy engagements. Please follow links to our Capability Assessment Service for further information.
By visiting our Media Library you are able to download the overview of all our courses.