Testimonials

Grahame Jamison

“Following years of investment in the ITIL® framework, MAG commissioned Severn Valley ITSM to assess our IT Service Management processes and to create a baseline against which improvements can be measured.

We are extremely pleased with the outcome of the project and have used the report to create a formal service improvement plan. We look forward to continuing our relationship with Severn Valley ITSM in the future.”

Grahame JamisonHead of Service Management, Manchester Airports Group
Andy Kirkham

“Stockport MBC Business Services ICT commissioned Severn Valley ITSM to conduct a baseline assessment of its IT Service Management processes as part of its strategic plan to become the first UK council to achieve ISO/IEC 20000 certification with a scope of all IT services to all of its customers. This was recently achieved.

Severn Valley ITSM continue to play a major role in the training and development of the different staffing levels within Business Services ICT.

We continue to engage Severn Valley ITSM as part of our commitment to keeping certification.

We value our relationship with Severn Valley ITSM and look forward to continuing the relationship in the future.”

Andy KirkhamHead of IT, Stockport MBC Business Services
Fran Davern

“We have partnered with Severn Valley ITSM to deliver our training courses because they are also actively involved in IT service management consulting and they bring this practical experience in to the classroom.

They conduct training courses worldwide and their trainers consistently deliver to a very high quality which results in excellent success rates. Feedback from our clients on lecturers and course material has been very positive and has often resulted in repeat business. Our ability to offer both public and private courses to our clients has enabled us to develop our portfolio of services

The success of the relationship between our two organisations is based on transparency, openness and professionalism.

We look forward to strengthening our partnership with Severn Valley ITSM through 2011.”

Fran DavernManaging Director, Davern IT Service Management
Andy Jenner

“I have personally utilised the training and consultancy of the team from Severn Valley IT Service Management for the past 17 years and the delivery and quality of training over this period has been exemplary.

Having moved to ESP Global Services, 7 years ago, I engaged with Severn Valley again on a variety of training and consultancy, from bespoke ITIL awareness for our Service Desk and Sales staff to full ITIL Expert training for our Service Management teams with fantastic results. The mixture of experience gained in industry and an unquestionable knowledge of ITIL and Service Management process and practice leads to full participation and enjoyment out of each course taken by our teams.

We have also engaged on a range of consultancy activities from Severn Valley, utilising them in assisting with the implementation of our ISO/IEC 20000 journey. Again, the pragmatic approach and thorough understanding around the standard and requirements has aided our progress to hopefully achieve the ISO accreditation this year.

As a final endorsement of the high regard for Severn Valley, we have also introduced them to a number of our large clients, who have gone onto engage with both training and consultancy services from Severn Valley.”

Andy JennerOperations Director, ESP Global Services