ITIL® & ISO/IEC 20000
Severn Valley IT Service Management is accredited through the examination body PeopleCert to deliver the ITIL 4® Foundation course. This course includes a PeopleCert exam voucher that can be surrendered anytime within 12 months of completing the course and the official ITIL 4® Foundation eBook. This much sought-after qualification is accepted globally.
Through our association with one of the larger training providers we can offer the full range of ISO/IEC 20000 and ITIL 4® courses.

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ITIL®

ITIL® is the global, ‘de facto’ framework for IT Service Management. Find out all about ITIL®, and all our IT Service Management courses, on the Courses page.

ISO/IEC 20000

ISO/IEC 20000 is the first standard for IT Service Management, promoting the adoption of an integrated approach to effectively deliver managed services to meet the business and customer requirements.

ASSESSMENTS

An assessment of your IT Service Management capabilities against the requirements of the international standard ISO/IEC 20000-1:2018 or FitSM, a European lightweight standard.

ITIL 4® & ISO/IEC 20000 Courses

Severn Valley IT Service Management are accredited through PeopleCert to deliver the ITIL® 4 Foundation course and the higher-level courses. The higher-level courses include:

Direct, Plan & Improve
Drive Stakeholder Value
Create, Deliver & Support
High-velocity IT

Through our relationship with one of the larger training providers, we can offer the full range of ITIL courses.

Severn Valley IT Service Management are an accredited APM Group Limited training organisation and as such, we are able to deliver the full range of ISO/IEC 20000 courses. These courses include:

Foundation
Auditor
Consultant/Practitioner

More About Us

Companies we have worked with…

Davern itSM BSI Fujitsu Manchester Airport Stockport MBC University of Lincoln Other Companies

Davern itSM

Delivered ISO/IEC 20000 and ITIL® training to a number of clients in the financial, manufacturing, technology and service sectors in Ireland on behalf of our partner Davern itSM.

British Standards Institute

Implementation of the ITIL® framework and development of their IT Service Management processes. Project included consultancy, assessments and training.

Fujitsu

ISO/IEC 20000 training.

Manchester Airport

Assessing IT Service Management processes against the requirements of ISO/IEC 20000 standard. Recommending activities to address areas of non-conformance and generally improve delivery and support of IT services.

Stockport MBC

Worked with Business Services ICT, as their sole external resource, to achieve and retain ISO/IEC 20000 certification. The project included ISO/IEC 20000 assessments and both ISO/IEC 20000 and ITIL ® training.