ITIL® is the global, ‘de facto’ framework for IT Service Management. Find out all about ITIL®, and all our IT Service Management courses, on the Courses page.

ISO/IEC 20000

ISO/IEC 20000 is the first standard for IT Service Management, promoting the adoption of an integrated approach to effectively deliver managed services to meet the business and customer requirements.


An assessment of your IT Service Management capabilities against the requirements of the ISO/IEC 20000:2018 standard.

ITIL 4® & ISO/IEC 20000 Courses

At Severn Valley ITSM, we pride ourselves on our commitment to professionalism, delivering value for money and end to end customer service. We fully appreciate and understand that without you, the customer, there is no Severn Valley ITSM. Please take the time to look at our website and familiarize yourself with the ITIL 4® and ISO/IEC 20000:2018 training courses we offer.

Companies we have worked with…

Davern itSM

Delivered ISO/IEC 20000 and ITIL® training to a number of clients in the financial, manufacturing, technology and service sectors in Ireland on behalf of our partner Davern itSM.

British Standards Institute

Implementation of the ITIL® framework and development of their IT Service Management processes. Project included consultancy, assessments and training.


ISO/IEC 20000 training.

Manchester Airport

Assessing IT Service Management processes against the requirements of ISO/IEC 20000 standard. Recommending activities to address areas of non-conformance and generally improve delivery and support of IT services.

Stockport MBC

Worked with Business Services ICT, as their sole external resource, to achieve and retain ISO/IEC 20000 certification. The project included ISO/IEC 20000 assessments and both ISO/IEC 20000 and ITIL ® training.

University of Lincoln

Helping the university to offer IT Service Management courses to local business.

© Copyright - Severn Valley ITSM.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The APMG International ISO/IEC 20000 and swirl device logo is the trade mark of the APM Group Limited. All rights reserved.
Our ISO/IEC 20000 courses are licensed through APMG ATO Bishops Beech.