Qualification Scheme

  • SS
  • SD
  • ST
  • SO
  • CSI
  • OSA
  • PPO
  • RCV
  • SOA
  • MALC
  • Service Strategy: 3-day course 3 credits when passing the exam
  • Service Design: 3-day course 3 credits when passing the exam
  • Service Transition: 3-day course 3 credits when passing the exam
  • Service Operation: 3-day course 3 credits when passing the exam
  • Continual Service Improvement: 3-day course 3 credits when passing the exam
  • Operational Support & Analysis: 4-day course 4 credits when passing the exam
  • Planning Protection & Optimization: 4-day course 4 credits when passing the exam
  • Release Control & Validation: 4-day course 4 credits when passing the exam
  • Service Offerings & Agreements: 4-day course 4 credits when passing the exam
  • Managing Across the Lifecycle: 5-day course 5 credits when passing the exam and ITIL Expert awarded