Description
Course Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to IT Service Management Business and Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Understanding Organizational Challenges
- Service Assessment
- Understanding Complementary Industry Guidance
Target Audience
The target group of the Managing Across the Lifecycle (MALC) Certificate is:
- Individuals who require a business and management level understanding of the ITIL® V3 core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
- Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the ITIL® Expert certification
- Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
- This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
Prerequisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications.
Examination Format: Multiple Choice
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Duration
Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
