Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Obtain knowledge on ITIL® concepts and terminology and enable delegates to understand the processes, functions and activities involved in CSI
- Management and application of CSI concepts, inputs, outputs and activities
- To give a detailed management/business level understanding of the CSI phase of the ITIL® core lifecycle and it may be implemented to enhance the quality of IT service provision within an organisation
- Control and coordination of CSI technology related activities
- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.
The main target group for the ITIL® intermediate qualification: CSI certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of CSI activities within the Service Lifecycle.
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate)
Delegates are provided with:
Bound copy of the course material
Including 16 sample exam questions
Key Element Guide: Continual Service Improvement
Examination Format: Multiple Choice
Number of Questions: 8
Pass Score: 28/40 or 70%
Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)