Description
Overview
The course provides delegates with an overview of ISO/IEC 20000-1:2018 the International Standard for IT Service Management and will include:
- Recap on IT Service Management and ITIL®
- ISO/IEC 20000-1:2018 standard and certification process
- Introduction and background
- Use and application of the standard (Parts 1, 2, 3, 4 and 5)
- Role of toolsets
- Assessments and audits
- The certification scheme
- Eligibility and scoping
- Benefits of achieving IS0/IEC 20000
- Overview of the ISO/IEC 20000-1:2018 Service Management standard
- Requirements for a Management System
- Planning and implementing service management
- Planning and implementing new and changed services
- Overview of ISO/IEC 20000-1:2018 processes
- Relationship with other standards
- ISO/IEC 27001 Information Security Management System
- ISO/IEC 38500 Corporate Governance of IT
- Roadmap to compliance with the requirements of the standard
Details