Description
Overview
This auditor course is designed to communicate the details of auditing within the ISO/IEC 20000-1:2018 APMG certification scheme guidelines. It includes:
- Introduction and background to ISO/IEC 20000-1:2018
- The APMG Certification scheme explained
- Use and application of ISO/IEC 20000
- ISO/IEC 20000 Scoping and Applicability
- ISO/IEC 20000 overview; terminology, processes and objectives
- ISO/IEC 20000 Part 1 in detail : Service management system requirements (SMS)
- The role of the Service Management toolset in certification
- ISO/IEC 20000 Part 2 overview : Guidance on the application of service management
- ISO/IEC 20000 Part 3 overview : Guidance on scope definition and applicability of ISO/IEC 20000-1
- ISO/IEC 20000 Part 4 overview : Process reference model
- ISO/IEC 20000 Part 5 overview : Exemplar implementation plan for ISO/IEC 20000-1
- Exam practice and preparations
Details