ITIL® provides organizations with a comprehensive framework for ITSM, and has lead the ITSM industry with guidance, training and certification for over 30 years. ITIL® 4 builds on this guidance by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working such as Lean, Agile and DevOps.
ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the internet of things, nanotechnology and much more.
The purpose of ITIL® 4 is to provide organizations with a practical and flexible framework that supports them on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete in a modern and complex landscape.
To support the ITIL® framework, there is a comprehensive qualifications scheme catering for everybody’s needs.